Chief Technology Officer – James Craig
James has been active in developing web-based software solutions for 14 years. He has a
customer-centric approach to design and development and a passion for technological innovation
that has resulted in the development of leading-edge solutions for both large and small
businesses.
As the founder and Chief Technology Officer (CTO) of IntelliResponse Inc., James developed an
award winning Web self-service solution that greatly reduces email support and call centre costs
by providing instant answers to natural language questions. IntelliResponse is offered as a
business class Software as a Service (SaaS) solution and is used by commercial and higher
education customers around the world, including fortune 500 companies like RBC Royal Bank,
Scotiabank, CIBC, BMO and many others. James enjoys working closely with customers to help them
meet their research and development needs with respect to technology. Prior to joining the HOW
team, James worked with the Government of BC to design and develop an interconnectivity solution
between Ministry and 3rd party case management system systems that allows for information
exchange between case workers at different organizations across the province. This solution was
nominated for a Government technology award.
James has a Hons BASc Eng degree from the University of Waterloo.
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